Privacy Policy

1. Introduction

Race Computer Services ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website racecomputer.com or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information: When you book a service, place an order, or contact us, we may collect your name, phone number, email address, and delivery address. This information is necessary to provide our services and communicate with you about your requests.

Device Information: When you submit a device for repair, we record the device details (brand, model, serial number, issue description) for service tracking and warranty purposes.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. This data is collected using cookies and similar technologies.

Location Data: With your consent, we may collect your precise location data for on-site service visits. This data is used solely for the purpose of providing the requested service at your location.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process service requests and product orders
• To communicate with you about your service status, appointments, and orders
• To send push notifications about your service requests (with your consent)
• To provide customer support and respond to your inquiries
• To send promotional communications about offers and new services (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations
• To improve our website and user experience through analytics

4. Firebase & Cloud Services

Our website uses Google Firebase for real-time database, authentication, and push notification services. Your personal data (name, phone, email, service requests) is stored securely in Firebase Realtime Database hosted on Google Cloud Platform in the Asia-Southeast region (Singapore). Google complies with international data protection standards including ISO 27001, SOC 2/3, and GDPR. You can review Google's privacy policy at policies.google.com/privacy.

5. Push Notifications

With your explicit consent, we may send you push notifications about your service requests, such as status updates, technician assignments, and completion notifications. You can opt out of push notifications at any time through your browser or device settings. We use Firebase Cloud Messaging (FCM) to deliver push notifications, which involves collecting a unique device token. This token is used solely for delivering notifications and is not shared with third parties.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (authentication, session management)
• Analytics Cookies: Help us understand how visitors interact with our website (page views, time on site)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Sharing & Disclosure

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your data with trusted service providers who assist us in operating our website and providing services (e.g., Google Firebase, Vercel hosting)
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/SSL), secure authentication, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Service records and warranty information are retained for a minimum of 2 years. You may request deletion of your personal data at any time by contacting us.

10. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete personal data
• Right to Deletion: You can request deletion of your personal data
• Right to Withdraw Consent: You can withdraw consent for data processing at any time
• Right to Data Portability: You can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within 30 days.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Governing Law

This Privacy Policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India. Any disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, India.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: